Ethical Problems and Managerial Decision Making Research Paper

Ethical Problems and Managerial Decision Making - Research Paper Example Sometimes, making the right decision conflicts with the organization's goals. Conversely, resolving in favor of the organization may conflict with one's personal values. In recent years, both the Academy of Human Resource Development and the Academy of Management dedicated entire volumes of their journals to ethics and integrity (Veiga, 2004). The journals contain case studies about the ethical dilemmas professionals face and present guidelines for solutions. People in occupations without a formal set of ethical standards must rely on their own instincts, backgrounds, experience, and judgment to handle ethical dilemmas that arise in the course of their work lives. Leaders at various levels of organizations, large and small, face ethical dilemmas daily and must be prepared to make the right decisions for the organization and for themselves (Bass & Steidlmeier, 1999). There is a void in the empirical literature with respect to ethical decision-making because the literature on ethical decision-making has been based on hypothetical dilemmas instead of on actual situations. Decision Making Models When managers are faced with ethical dilemmas in their employing organizations, they are not always in control of the situation and often must consider other factors (e.g., employees, organizational risks, organizational pressure) in their decisions. Most of the ethical decision-making models have stemmed from the cognitive moral development theory of Kohlberg (1973). Two models that were introduced around the same time are those of Rest (1986) (Four-Component Model) and Trevino (1986) (Person-Situation Interactionist Model). Both Rest and Trevino expanded on the work of Kohlberg, and their models have been tested multiple times. Kohlberg, a social psychologist, was the first to expand Piaget's concept of stage development to include moral judgment. Moral judgment is a process of reflecting on one's values and choosing among them. Piaget, a Swiss biologist, was interested in how children reason. From his qualitative studies, he concluded that the ability to reason is age-related, and he identified cognitive stages ranging from infancy through adolescence. He studied moral judgment only in children under the age of 12 and held that cognition and affect develop separately, but in parallel ways, and that moral judgment is a cognitive process. Kohlberg's (1968) theory focuses on the moral reasoning process - how people decide which course of action to take when faced with an ethical dilemma. Using a research instrument that he developed, Kohlberg conducted a longitudinal study of 84 boys ages 10 to 16, following up at four-year intervals from 1956 to 1976. In the moral judgment interviews, Kohlberg presented the subjects with three dilemmas and asked the boys to tell what the resolution should be and why. The "why" is the determining factor for stage identification. People at different stages might reach the same conclusion, but Kohlberg was interested in the reasoning process. He was looking for consistency of reasoning across the issues. From his research, Kohlberg (1968) classified moral development into three levels, within which there are six stages, and concluded that there is a relationship between maturity of moral values and maturity of action in ethical dilemmas. He also concluded, like Piaget, that moral

Job Brochure Essay Example | Topics and Well Written Essays - 1250 words

Job Brochure - Essay Example Additionally, it provides quality of life to patients, which is not provided by other hospitals, as well as provides fair wages. It also has plans to expand the facility in order to provide its services to patients better. It has trained and mentored staff members in order to make its clients or patients have full confidence on the facility. Additionally, it aims at providing ample services and treatment to their employees through treating them well, paying them reasonably as well as giving them time for recreation. There are also spacious rooms for individuals suffering from different conditions to ensure efficient and effective delivery of Bright Home services. There are a number of old people around the Bright House Nursing Home facility which helps boost its client base. However, in order to reduce its expenses, it has plans to purchase a new facility and renovate the Wayfield bed and breakfast. Its center location also helps in promoting its accessibility to all its clients arou nd as well as from other areas. Additionally, being a non-profit organization, as well as an alternative care model, it helps the facility to offer other self-oriented facilities at a good price. Therefore, it provides health care to its patients at affordable prices. Its main focus is to make sure its patients; especially old people get the quality health care to make sure they live a healthy life. The structure, culture and a business model of Bright House Nursing home offers services that are exceptional, cheap, of high quality and offered conveniently. All these services are offered to the customer on a clean, safe and friendly environment. Jones (2007), Chap 8, Pg,126 claims that the culture and structure of an organization coordinates and motivate employees to perform at a high level in team, group as well as in other departments. Additionally, it helps in solving problems that stems up from lack of cooperation, conflicts, and misguided goals. The above explained model, struct ure and culture of Bright Home, will allow the company to operate more effectively and efficiently. The Bright House Nursing Home structure and business model can be summarized as having the following elements; Dedication, Competence, moral and ethical values. I chose competence, because, in any business, what the employee does normally leads the business in to the market. Dedication can also be referred to as ethical and moral values, which drive the owner of the business to go beyond offering customer service in order to lead his employees into achieving his goals in a fast, competitive, and friendly manner. By being honest with the clients, it is the most unique value as well as important that any business can offer to the customers, of course with the best service, (Jones, 2007, Chap 8, Pg,128). Bright House Nursing Home has chosen to draw the attention of its clients who receive quality-oriented service and have the desire to satisfy the constant need of their patients as well as exceed their expectations (Jones, 2007, Chap 8, Pg, 130. However, in order to achieve the results Bright House Nursing Home is committed to offering exceptional services in an environment that is combined with employee retention and motivation. We also provide health care to the elderly, skilled nursing care which only employs qualified personnel, computerized medical